Privacy Policy
1. Who We Are and Scope
This Privacy Policy explains how MapDuo collects, uses and protects personal information when you visit https://mapduo.com, use the MapDuo platform and managed services, run our free audit or install our free WordPress plugin.
The controller of your personal information is Quality Référencement, a Monaco limited liability company (société à responsabilité limitée) registered with the Monaco Trade and Industry Register (RCI) under number 13S06174, with its registered office at 2 rue du Gabian, 98000 Monaco (“MapDuo”, “we”, “us” or “our”). Contact: contact@mapduo.com.
Our services are intended for businesses. The personal information we process mainly concerns the people who represent our business customers and prospects, and the people whose information appears on our customers’ Google Business Profiles, such as reviewers.
2. Information We Collect
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Account and contact information: your name, business email address, phone number, company name, business address and role, and your login credentials.
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Business Profile information: information about your Location and its Google Business Profile, such as categories, opening hours, descriptions, photos, posts, performance statistics provided by Google, and reviews, including the public names and content of reviewers.
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Billing information: payments are processed by Paddle, our reseller and Merchant of Record. Paddle collects your payment details. We receive from Paddle the information needed to manage your Subscription, such as your name, email address, country, plan and payment status. We do not receive your full card number.
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Usage and device information: your IP address, browser type, device information, pages visited, actions in the Platform and technical logs.
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Communications: the content of your emails and messages to us.
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Free audit information: the information you enter in the audit form, such as your business name and contact details, and the results of the audit.
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WordPress plugin information: the information needed to operate the plugin’s features, such as the business you select and your plugin settings.
3. How We Use Your Information
We use personal information only for the purposes below, each based on a legal ground.
| Purpose | Legal basis |
|---|---|
| Create and manage your account, provide the Platform, the Managed Services and the AI Features | Performance of our contract with you |
| Manage your Subscription, billing and renewal reminders | Performance of our contract with you |
| Run the free audit and operate the WordPress plugin you requested | Performance of a request you made |
| Provide support and answer your messages | Performance of our contract, or our legitimate interest in responding to you |
| Secure the Services, prevent fraud and abuse | Our legitimate interest in protecting our Services and users |
| Analyze and improve the Services | Our legitimate interest in improving our Services |
| Send you information about our services as a business contact | Our legitimate interest in promoting our Services, or your consent where required |
| Place non-essential cookies on our website | Your consent |
| Keep accounting records and comply with legal obligations | Compliance with legal obligations |
We do not sell personal information for money.
4. AI Processing and Google User Data
AI Features. When you use the AI Features, we send the content needed for the requested result, such as review text, reviewer public names and information about your business, to our AI providers OpenAI, Anthropic and Google (Gemini). These providers process this content to return results to us, under their respective business terms. MapDuo does not use your data to train AI models.
Google user data. If you connect a Google account to MapDuo, we access Google user data only to provide the features you use, such as reading and updating your Business Profile and reading and replying to reviews. MapDuo’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We do not sell Google user data and do not use it for advertising.
5. Service Providers and Sharing
We share personal information only with the service providers that help us run MapDuo, and only as needed for their service.
| Provider | Purpose |
|---|---|
| Vultr | Hosting of the Platform and its data |
| Google (Google APIs) | Access to Business Profile and Google Maps data |
| Paddle | Order processing, payment, invoicing and taxes, as Merchant of Record |
| OpenAI | AI Features |
| Anthropic | AI Features |
| Google (Gemini) | AI Features |
| Postmark | Sending transactional emails |
| Google (Google Tag Manager) | Management of website tags (see Section 6) |
| Meta (Meta Pixel) | Measuring the effectiveness of our advertising (see Section 6) |
Paddle processes your payment information as an independent controller, under its own privacy notice.
We may also disclose personal information: (a) if required by law, court order or a competent authority; (b) to protect our rights, our users or the public; or (c) to a buyer or successor in the event of a merger, acquisition or sale of assets, which will be bound by this Privacy Policy.
6. Cookies and Similar Technologies
Our website and Platform use cookies and similar technologies to operate, keep you signed in and remember your preferences. With your consent, our website also uses Google Tag Manager and the Meta Pixel to understand how visitors use the site and to measure the effectiveness of our advertising.
You can manage your choices at any time at https://mapduo.com/cookie-settings. You can also block or delete cookies in your browser settings, but some features may then not work properly.
7. International Transfers, Retention and Security
International transfers. MapDuo is based in Monaco, and our service providers operate in several countries, including the United States. Your personal information may therefore be processed outside your country of residence. Where the law requires it, we put appropriate safeguards in place, such as contractual commitments with our providers.
Retention. We keep personal information only as long as needed for the purposes described in this Policy:
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Account, Business Profile and Platform data: for the duration of your Subscription, then ninety (90) days after it ends, after which we delete it.
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Billing and accounting records: for the period required by applicable accounting and tax laws.
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Free audit and prospect data: as long as needed to answer your request and follow up with you, unless you ask us to delete it sooner.
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Data needed to establish or defend legal claims: until the end of the applicable limitation period.
Security. We use appropriate technical and organizational measures to protect personal information, including encrypted connections (HTTPS) and restricted access to data. No method of transmission or storage is completely secure, but we work to protect your information and will notify you of a data breach where the law requires it.
8. Your Rights and Contact
Your rights. MapDuo is established in Monaco and processes personal information in accordance with Monaco Law No. 1.565 of 3 December 2024 on personal data protection. Under that law, you may ask to access, correct or delete your personal information, restrict or object to its processing, receive it in a portable format, and withdraw your consent at any time where processing is based on consent. You may also file a complaint with the Monaco Personal Data Protection Authority (Autorité de Protection des Données Personnelles, APDP).
US residents. Depending on your state of residence, US state privacy laws may give you rights such as the right to know, access, correct or delete your personal information, and to opt out of targeted advertising. You can opt out of advertising cookies at https://mapduo.com/cookie-settings. We will not discriminate against you for exercising your rights.
How to exercise your rights. Email us at contact@mapduo.com. We may ask you to verify your identity before responding, and we will respond within the time required by applicable law. If you are a reviewer or a customer of one of our clients, we may forward your request to the business concerned.
Children. Our services are intended for businesses and are not directed to anyone under 18. We do not knowingly collect personal information from children.
Changes. We may update this Privacy Policy. We will notify customers of material changes by email or in the Platform before they take effect, and the effective date at the top of this page will change.
Contact. Quality Référencement (MapDuo), 2 rue du Gabian, 98000 Monaco. Email: contact@mapduo.com.